Privacy Policy

Introduction

Welcome to Customer Support Center. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website and any related services, sales, marketing, or events.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about our products and services, when you participate in activities on the website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Service Details: Information related to the appliance issues you are facing, including appliance type, brand, and problem description.
• Usage Data: We may automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information.

How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive:

• To facilitate service delivery: We use your information to schedule repair visits, contact you regarding your service request, and ensure successful completion of repairs.
• To communicate with you: We may use your information to send you updates, service confirmations, and other information related to your bookings.
• To enforce our terms: We may use your information to ensure compliance with our terms, conditions, and policies.
• For safety and security: We may use your information to protect our services and our customers.

Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Contact Us

If you have questions or comments about this policy, you may email us at support@customersupport.com or contact us by post at:

Customer Support Center
Service Headquarters
India